→ Consumer Tech 
Social Platform

→ Consultant, Mingl
Oslo, Norway 




A Contact Management Solution Leveraging your Network—P2P.



As a People Relationship Manager, the Mingl mobile application empowers young professionals with a seamless cloud exchange where users build and organize contacts with features such as geolocation, timestamps, and notes to never forget a “face”. 




Business-centric social networking is a sparse arena where LinkedIn is the dominant platform for professional networking, with over 90 million members worldwide as of 2024. As a primary channel to conduct business-to-business affairs, the platform is most effective for connections, outreach, and marketing. Social media platforms are not only hubs for personal connections but have also become essential tools for professional relationship-building, marketing, and business growth. Business networking has gained popularity as professionals seek to expand their networks; adversely, relationship influence has reified; where the quotient for reputation has excelled, the threshold for intimacy has tapered.

Mingl has seized the disconnect with a personal CRM solution, propositioned to build immediate rapport, where customers can capitalize existing virtual holdings to meet market demands.
A start-up based in Oslo, Norway, with funding from the sovereign, as well as notable Norwegian investment firms, Mingl’s speedy product-lead dominance demonstrated a strong end-user experience, yet asymptotic maximization. The bifurcation of consumer-facing applications and platforms define avenues of growth (obviate exit). With primary activities at capacity, a portfolio analysis ostensive attractiveness parallels PLC and landscape.

At its chasm of adoption, the startup held a dominant position—a successful introduction—in Norway as the veritable contact management application. Consumer adoption, market development, and its ease of competitive entry queued the company for growth. Signaling a shift from the current business strategy in order to scale the high market share and high growth rate, where constraints limited startup investiture, new markets with the existing product ascribed growth; strategic development of the market. Whereas Mingle led the immediate domestic market, growth demanded expansion. As a consumer-facing technology, growth is dependent either relationship or retention. Mingl's positioning model drove leadership with service, proposing a behavioural segment. Extending the praxis, where segmentation dictates strategy, lifecycle positioning necessitates targeting attractive markets to ensure profitability for maturity. Trade experts, young professionals, and account-based agents established Mingl's domestic base where the agile team promoted via market presence; a passionate startup where characterized service guided targeting.


Assessment 
Customer segmentation targets profitability; segmentation captures the heterogeneity of demand. As a portion of the larger business-centric social networking market, Mingl concentrated on the segment whose needs differed. This market focus closed a gap overlooked. Mingl, a tool for its segment, fulfills position as a customer solution. Behavioural positioning proposes a distinct competitive advantage, a crucial component of the company's overall marketing strategy with the desired state being compelling, affectatious targeting strategies. The identification, selection, and application of bases to be used within segmentation and development of profiles identified segments of demands as those in proximity to professional arenas. The firm’s consumer base constituted actors engaged in frequency of arrangement, negotiation and relationship; networking and professional development.

Segmentation variables such as behaviours, interactions, and attitudes toward products define behaviour. The startup’s high-yield segmentation captured behavioural demographic profiles. Targeting collates segment attractiveness and selection; a valence of company mission, values, and long-term strategy. Mingl echoes the relationship influence of its demographic. The measured profile accounts for consumer needs, competitive dynamics, and the startup’s capabilities. Bases allocate resources, shape product development, and inform communication strategies. With resources austere, Mingl’s concentrated strategy targeted with a tailored marketing mix. A polychotomy, Mingl’s mix frameworked the approach; Mingl’s presence profile echoed end-users. When targeting endogenic distribution and channel, strategies manifest target segment availability. Behavioural profiles order channels of distribution, degree of channel exclusivity, and, as well as, geographic considerations. Selection reflects the unique preferences, behaviors, and needs of the segment.  A comprehensive approach toward delivering value to target customers, a direct integration of locale—or presence—reinforced Mingl’s proposition as immediacy of business. The place strategy drove product into Norway’s business arenas and into the hands of prospective power users. 

Positioning aligns brand with the selected segment where the business gains a competitive advantage. An emphasis of distinguished features positions products and brands apposite the consumer psyche: a dichotomous composition of brand/product knowledge and associative network relative coercitivity. Positioning within a category also asserts a strong registration of product and brand. Mingl’s frame of reference defined the startup as a tool adjunct the business profile, classifying the startup category membership within business networking. Deixis Linkedin, Mingle occupied the category as a solution of immediacy & rapport, resolving the workings of business for those proximal business arenas. The means to capitalize the existent omnichannel suite differentiated the Mingle solution within the category.

The startup’s value stream emphasized its strong focus on technology development, user engagement, and relationship management features. The company excelled in creating a sleek, intuitive, and interoperable platform garnering users command of networks. Its key competency lies in robust back-end development, ensuring smooth synchronization and data management across devices and auxiliary platforms. Mingl’s competencies in development, user experience, and professional networking are key to its successful introduction in the domestic Norwegian startup and business-centric social media landscape. As a consumer-facing technology, growth is dependent either relationship or retention, proposing a behavioural segment with the marketing mix of presence. Mingl followed a monetization scheme of platform, leveraging a freemium model allowing users to experience the product during its introductory phase.  

Recommendation
Mingl’s strategic approach tailored their offering to specific consumer needs: a strategy of presence in business arenas in re consumer base. Dividing the broader market into distinct groups segments attractive adoptions of product. Selection of segment is targeted with the positioning of category membership, amplifying the consumer expectation of proposition: a personal CRM solution resolving the immediacy of business, networking, and professional development. 

An inchoate platform, opportune industry, Mingl’s high-yield segmentation magnified the agility of the development team. Recapitulating industry engagement, a development of market—holden max product iterations—is recommended for growth where velocity can near product maturation at magnitude. University institutions prove such a composition as growth is dependent retention. Holden max iteration, volume parallels greatest return on investment. Pursuant market sustainability, the components of lifetime value are aggregate acquisition, retention, and margin; ostensive the desired state co-design anchors lifetime value, producing affectations at mass. In tandem max productivity, American markets would not extend Mingl negatively, as the firm had already positioned themselves with English as the working language.


Thesis Alternative
Obviate the behavioural segment strategy; avers growth, pursuit of user adoption by partnership & integration—a strategic horizon exit—would entail institutional venture. Obverse user adoption, revenue strategies capturing by proposition limits growth by sector, redundant total addressable market constraints.










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All intellectual property rights for the provided digital content are owned by the proprietor, Mingl A.S (acquired by Tappin A.S. in 2021). Any unauthorized reproduction or use is strictly prohibited. The proprietor, Frances D. Juarez, retains sole ownership of all intellectual property rights to case study.